Gowani Medical Associates, MDPA

Top Mentions:
Front desk service, Dr. Gowani, respectful staff, appointment scheduling, patient care.

Review Highlights:
Many patients appreciate the front desk receptionist for her hard work and personable nature, noting that she helps to put them at ease during their visits. Her guidance on wearing gowns and her festive decorations have also been positively mentioned as enhancing the patient experience.

Dr. Gowani has been praised for offering excellent care over the years, especially for patients with complex conditions such as irregular heartbeats and murmurs.

Some feedback indicates a desire for improved communication and staff demeanor at the front desk. Others have expressed how vital kindness is in healthcare, as it alleviates patient stress during visits. This suggests a need for enhanced training in customer service to ensure every patient feels valued and respected.

In the context of medical imaging, while some patients faced challenges regarding imaging results, there are recommendations for other facilities when pediatric care is required. It highlights the importance of specialized care in radiology, including services related to echocardiograms, CT scans, and MRIs for children.

Overall, the focus on enhancing patient experience through kindness and professionalism is critical in the healthcare system.