Mercer Medicine, Mercer University

Top Mentions:

Mercer Medicine, customer service, staff professionalism, communication, referrals, medical records, patient experience.

Review Highlights:

Patients have shared their experiences with Mercer Medicine, highlighting a mix of commendable staff interactions and challenges with communication and organization. Many patients appreciate the dedicated assistance from staff members like Nicole and Natasha, who have taken the time to address concerns and provide essential information. Specifically, Nicole received praise for her exceptional customer service while addressing medication refill inquiries.

However, some reviews indicate the need for improvement in handling patient referrals and the timely communication of medical records. A patient pointed out delays in receiving records necessary for specialist appointments, stressing the importance of efficient practices in the healthcare setting.

Long-time patients note a significant change in the stability and organization of the practice, with an increase in staff turnover impacting patient confidence. Despite these challenges, Mercer Medicine has retained loyal patients who express hope for the restoration of their previous standard of care.

Overall, while Mercer Medicine has strengths in individual staff interactions, there remain areas for growth in maintaining consistent processes and improving customer service. Feedback like this is vital in helping the practice evolve and meet the healthcare needs of its community.