TGH Inmaging Wesley Chapel

Top Mentions:
Medical Imaging, Radiology, Ultrasound, CT Scan, MRI, Customer Service, Appointment Scheduling, Cloud PACS.

Review Highlights:
- Many users expressed concerns about the appointment scheduling process, noting that it felt overly complicated and time-consuming when compared to competitors like AdventHealth. One user mentioned spending 30 minutes on the phone without success.

- A standout experience was highlighted with Chantelle at the Wesley Chapel location, who successfully rescheduled an appointment for a follow-up breast ultrasound when another staff member could not. Her attentive service received high praise.

- The waiting times at certain appointments were flagged as an issue, with reports of lengthy waits in the waiting room even when the facility was not busy.

- Compared to other providers, one user had a much smoother experience at BayCare Imaging for a STAT chest X-ray, emphasizing the importance of operational efficiency.

- Positive feedback was directed toward pleasant interactions with some front desk staff, characterizing them as friendly and supportive, despite some frustrations in the process.

- Overall, there is a call for TGH to modernize their systems, particularly by integrating digital processes for easier appointment scheduling and order form submissions in line with 21st-century expectations in medical imaging.