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Company Description: Congress Orthopaedic Associates, Inc. is a highly respected and progressive orthopaedic group dedicated to quality patient care, cutting-edge research and comprehensive patient education. With two locations in Pasadena and Arcadia, they serve patients throughout Los Angeles County and the San Gabriel Valley.
Specializations: The organization specializes in a range of orthopaedic services including surgical and non-surgical treatments for various injuries and conditions.
Strengths: Their commitment to total patient care and partnership with local teams demonstrates their dedication to health and community.
Contact Details: Patients can reach their Pasadena office at (626) 795-8051 and the Arcadia office at (626) 821-0707.
Office Hours: Specific office hours are not provided.
Key Doctors: A comprehensive list of doctors associated with Congress Orthopaedic Associates is available on their website.
Patient Opinions: Feedback from patients highlights the quality of care and positive experiences at the clinics.
Offers MRI scans for the musculoskeletal system and spine.
This is a summary of reviews collected from sources such as Google Maps, Yelp, and more.
Top Mentions:
Excellent doctors
Compassionate care
Teamwork in medicine
Unprofessional customer service
Long wait times
Administrative challenges
MRI and medical imaging concerns
Scheduling difficulties
Review Highlights:
Many patients highlight the exceptional care provided by the physicians and medical staff, particularly praising the orthopedic surgeons for their compassion and thoroughness in treatment. There is a notable appreciation for non-surgical suggestions provided by doctors, showcasing their comprehensive approach to healthcare.
Patients express a strong desire for improved customer service and efficiency within the administrative processes. Issues such as extended wait times on the phone and difficulties with appointment scheduling were common, leading to frustrations among patients. However, some praise the medical imaging services, including MRIs, noting the expertise of technicians and the thoroughness in diagnostic processes.
The overall clinic environment is viewed positively, with mentions of bright and welcoming interior designs that contribute to patient comfort. Additionally, many recognize specific staff members for their kindness and support, enhancing the patient experience despite administrative challenges.
Overall, while the medical expertise is highly regarded, there is an expressed need for the practice to streamline its radiology and administrative functions to improve patient interactions and satisfaction.
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Release of Information (ROI) in healthcare refers to the process by which patient health information is disclosed to authorized individuals or entities. This process ensures that sensitive health data is shared securely and in compliance with legal and regulatory standards. ROI can occur for various reasons, such as continuity of care, billing purposes, legal requests, or patient transfers.
Find out more information about ROI by reading some articles posted on our blog:
What is the Release of Information in Healthcare and How is it Changing?
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Investigations
Medical ImagingPET CT ScanMRI ScanCT ScanMammogramsAngiographyMR AngiographyUltrasoundDEXA Scans
