Hoag Clinic-Irvine

Top Mentions:
Genetic testing, customer service, podiatry services, MRI, medical imaging, radiology, physician interaction, patient experience.

Review Highlights:
Many patients have expressed concerns about the accuracy of initial cost estimates for genetic testing, noting a significant discrepancy between the quoted and billed amounts.
While some doctors provided helpful and thorough care, the quality of customer service from office staff varied, with reports of rudeness and inefficiency in handling patient inquiries.
Instances of insufficient follow-up care and communication issues have been highlighted, particularly regarding medication instructions and aftercare, showing a need for improvement.
Some positive experiences were noted with medical professionals, with a few doctors described as attentive and effective.
The facility's wait times, especially in emergency scenarios, were criticized, pointing to a need for better patient management and support during long waits.
On a positive note, several patients praised the new building's aesthetics and convenient location, as well as the professionalism of some staff.
Overall, the facility would benefit from addressing these service gaps to fully enhance patient satisfaction and care quality.