Memorial Hermann Outpatient Imaging Center, Cy-Fair

Top Mentions:

medical imaging, MRI, ultrasound, CT scan, radiology, customer service, compassion, scheduling issues, patient care, pricing, appointment delays

Review Highlights:

Many patients experienced a range of services in the medical imaging field, specifically mentioning their MRI and ultrasound appointments. A notable number of reviews highlight the excellent customer service provided by staff members, who were described as friendly and professional. One individual praised the MRI technician for making their stressful experience much more comfortable and reassuring.

Conversely, some reviews pointed to scheduling issues and inefficiencies, with patients sometimes waiting longer than expected or experiencing challenges in securing timely follow-up appointments. While some patients reported billing discrepancies, others appreciated the transparency and thoroughness of the staff when confirming costs.

Overall, feedback indicates that while there are areas for improvement in terms of scheduling and billing communications, many patients felt well cared for during their diagnostic testing appointments. The staff's ability to ease anxiety during procedures was positively noted, providing a reassuring atmosphere in usually stressful times.