Texas Children's Hospital

Top Mentions:
Emergency Room, Pediatric Care, Waiting Time, Compassionate Staff, Communication Issues, Pediatric ENT, Patient Experience

Review Highlights:
Many reviewers highlighted the emergency room experience, noting significant waiting times, with some patients reporting waits of over 5 hours. However, the staff's knowledge and interaction with children received praise.
Positive remarks were given to Dr. Rosenberg, a pediatric ENT, for effectively explaining procedures related to tongue tie release, significantly empowering parents in their decision-making.
Some parents mentioned excellent care and attention from specific nurses, creating memorable experiences that made stressful procedures more bearable for both children and parents.
Families appreciated the telehealth options available for follow-ups, which help alleviate some challenges in accessing in-person care.
The ambiance of the pediatric vaccination area was noted for its cleanliness and child-friendly decor, contributing to a pleasant visit.
Insights into specific treatments, like diagnostic tests or potential imaging needs (e.g. DICOM, ultrasound assessments), were mentioned as aspects of the ER experience that impacted overall care.
A few personal stories reflected feelings of being overwhelmed by the overall healthcare system but also highlighted specific positive interactions with dedicated staff members who truly cared about the patients' needs.