Independent

Texas Department of State Health Services

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2.7 (48 Reviews)

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1100 West 49th Street, Austin, Texas, 78756-3189


Imaging Services


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Medical Imaging Provider Information

Description: The Texas Department of State Health Services (DSHS) is a government agency that focuses on health services, disease prevention, and the promotion of public health in Texas.

Specializations: DSHS specializes in various health topics including maternal and child health, vital statistics, laboratory services, health wellness, and disease control.

Strengths: With a broad array of services, DSHS excels at public health education, providing vital information about immunizations, infectious diseases, and chronic conditions. They actively engage in preventive measures and emergency preparedness.

Contact Details: For more information, visit the DSHS website.

Office Hours: Office hours can vary; please refer to the official website for specific times.

Key Doctors: Information on key doctors is not specified.

Patient Opinions: Patient feedback is not available.

Specializations

  • Maternal and Child Health
  • Vital Statistics
  • Laboratory Services
  • Infectious Diseases
  • Chronic Diseases

Imaging Modalities

Offers mammography services

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2.7 (48 Reviews)

What people say about Texas Department of State Health Services

This is a summary of reviews collected from sources such as Google Maps, Yelp, and more.

Top Mentions:
Friendly and helpful staff
Quick service (10-15 minutes)
Issues with online ordering and communication
In-person experience praised
Challenges with document processing
Importance of detail and transparency

Review Highlights:
Many users have expressed appreciation for the in-person services, highlighting how friendly and efficient the staff are in assisting with vital records such as birth certificates.

Customers report getting their documents processed in approximately 10-15 minutes at the office, contrasting with longer waits for online services.

However, there are notable concerns over delays in processing times and communication, particularly regarding online orders. Several reviews indicate that users experienced significant wait times and a lack of response from customer service, creating frustration.

The need for improved communication and accountability from the department was a common theme, with users suggesting better transparency regarding the status of their applications.

A positive experience was highlighted by one user describing a staff member as "helpful" and "friendly," although there are contrasting negative accounts concerning other staff interactions.

Overall, while many users found value in visiting the office for their vital records needs, the recurring issues with online processes and customer support suggest a need for enhancements in those areas.

How does the Release of Information process work?

Request

1

Fill & sign the Release of Information form. Please don't forget to prepare a valid copy of your ID.

2

You will receive a secured email with your Adobe signed document.

3

Save the PDF file to send it via email, print it for faxing, mailing, or delivering it in person to the location.

4

Select your preferred delivery method and submit the request to Texas Department of State Health Services

Fullfillment & Quality

1

Texas Department of State Health Services will process your ROI request.

2

Texas Department of State Health Services checks your medical data.

Delivery

Texas Department of State Health Services has to reply to your request. When they do, they can send your data through their preferred means of communication (e.g. post, email, etc).

Learn how sending your files works

Sending your medical files, including your medical imaging to your healthcare provider is easy with Medicai. Please watch the following short video for a step by step walkthrough.

Learn more about Release of Information

Release of Information (ROI) in healthcare refers to the process by which patient health information is disclosed to authorized individuals or entities. This process ensures that sensitive health data is shared securely and in compliance with legal and regulatory standards. ROI can occur for various reasons, such as continuity of care, billing purposes, legal requests, or patient transfers.

Find out more information about ROI by reading some articles posted on our blog:

About Medicai

Medicai is a cloud-native enterprise medical imaging solution. Our solution enables secure and compliant imaging data management: access to data from anywhere (through our web and mobile apps), real-time collaboration (MDTs, second opinions, chat).
How Medicai Works

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Request medical documents form generator

Medicai simplifies the Release of Information process by helping you generate a Release of Information form for Texas Department of State Health Services.

The process has the following steps:

1. We help you fill in the Release of Information form & sign it

2. You send the form to Texas Department of State Health Services via one of the following methods: fax, mail, in person. This information is provided in the Release of Information form.

Send your files

With Medicai, you can send your medical information to Texas Department of State Health Services. Please make sure you have your medical files ready and you have contact information from Texas Department of State Health Services: the doctor or person name and their email.

How Medicai Works